ChatGPT-On-CS

🌐 在线体验  ·  🧩 应用中心  ·  📮 申多多 · 拼多多自动申诉  ·  📖 电商干货

🚀 产品特色

💡 为什么选择金销数据云智能客服？

• 🎯 专注电商场景：深度理解电商业务需求，提供针对性解决方案
• 🔗 多平台一体化：统一管理多个电商平台的客服工作，提升运营效率
• 🤖 AI 驱动：基于先进的大语言模型，智能理解客户需求，提供专业回复
• 📊 数据洞察：丰富的数据分析功能，助力业务决策优化
• 🛠 灵活定制：支持个性化配置，满足不同业务场景需求

本项目支持 GPT3.5/GPT4.0/通义千问/文心一言/DeepSeek 等主流大模型，能处理文本、语音和图片，通过插件访问操作系统和互联网等外部资源，支持基于自有知识库定制企业 AI 应用。

📍 项目地址

• [GitHub] https://github.com/cs-lazy-tools/ChatGPT-On-CS
• [Gitee] https://gitee.com/alsritter/ChatGPT-On-CS （国内用户推荐）

✨ 核心功能

🔥 主要特性

• ✅ 全平台覆盖：支持微信、千牛、哔哩哔哩、抖音企业号、抖音、抖店、拼多多、微博聊天、小红书专业号运营、小红书、知乎等主流电商平台
• ✅ 智能问答：基于 AI 大模型，智能理解客户咨询，自动生成专业回复
• ✅ 预设回复：支持自定义常见问题回复模板，提升客服响应效率
• ✅ 多媒体支持：支持文本、语音、图片等多种消息类型的智能处理
• ✅ 知识库定制：上传专属知识库文件，打造个性化智能客服机器人
• ✅ 插件生态：丰富的插件系统，支持访问外部资源和自定义功能扩展
• ✅ 数据分析：完整的客服数据统计和分析功能，助力业务优化

📸 产品演示

六段完整介绍片，直接在下面播放——不用跳转，也不用先下载。

原片同时存放在仓库 docs/videos/ 下，需要离线或二次使用时可直接取。

📞 联系我们

📖 使用指南

功能怎么用，看上方「产品演示」那六段片子；产品能力与各应用说明见官网：📘 jinxiaoai.com/apps

🗓 产品路线图

✅ 已完成功能

• 微信平台基础聊天功能
• 千牛平台集成与优化
• 京麦平台支持
• 多多平台支持
• 关键词回复与自动回复开关
• 延时随机回复功能
• 多平台独立配置
• Excel 批量导入导出回复内容
• 中文路径支持优化
• 人工接管自动检测
• 微信群聊 @ 机器人功能
• 浏览器多开支持
• 聊天记录导出功能
• 小红书自动私聊功能
• 拼多多平台集成
• 关键词匹配测试工具

🔄 开发中功能

• 抖音直播平台自动回复
• 多平台内容自动发布
• 本地大模型支持

💡 开源贡献

参与方式：

• 🔧 提交 Pull Request 贡献代码
• 📝 完善文档和使用指南

使用中遇到问题或有功能建议，请通过下方的微信客服联系我们。

📈 项目数据

⚖️ 使用协议

本项目遵循 AGPL-3.0 开源协议

协议要点：

1. ✅ 个人使用：完全免费，无任何限制
2. 💼 商业使用：需要联系我们获得商业授权
3. 📝 代码修改：除非获得商业授权，任何修改都需要开源并保留版权信息
4. 🔗 详细条款：请查阅完整的 AGPL-3.0 协议

商业授权咨询：请通过上述联系方式与我们沟通

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Lazy customer service

English · 中文

This project is an intelligent customer service tool based on large models, supporting access to platforms such as WeChat, Taobao, Bilibili, Douyin Enterprise Account, Douyin, Douyin Store, Weibo Chat, Xiaohongshu Professional Account Operation, Xiaohongshu, Zhihu, etc. It can choose GPT3.5/GPT4.0 (more platforms will be supported in the future), handle text, voice, and images, access external resources such as operating systems and the Internet through plugins, and support customization of enterprise AI applications based on its own knowledge base.

Note : This project is just a customer service tool for connecting to external platforms and does not provide any platform accounts, which need to be prepared by yourself. Additionally, the knowledge base function also needs to be prepared by yourself. Currently, this project only supports integration with OpenAI's API interface (or proxy).

• [GitHub] https://github.com/lrhh123/ChatGPT-On-CS
• [Gitee] https://gitee.com/alsritter/ChatGPT-On-CS · (国内用户推荐)

Main function

• Multi-platform support: Currently supports platforms such as WeChat, Taobao, Bilibili, Douyin Enterprise Account, Douyin, Dou Store, Weibo Chat, Xiaohongshu Professional Account Management, Xiaohongshu, Zhihu, and more. Will continue to expand support for more social media platforms in the future.
• Default reply content: Allows users to set custom replies to solve common issues and improve response efficiency.
• Access to the ChatGPT interface, generates replies intelligently based on customer inquiries, suitable for handling complex or personalized customer inquiries.
• Sending images and binary files: Supports sending images and other binary files to meet the customer service needs of simulators.
• Knowledge base: Customize the robot by uploading knowledge base files, can be used as a digital clone, intelligent customer service, or private domain assistant.
• Each platform has an independent plugin system, supports plugins accessing external resources such as the internet, and supports enterprise AI applications customized based on proprietary knowledge bases.

Presentation video

Watch video

Open source community

If you have any feedback or features you would like to support for the project, you can add the assistant's WeChat to join the open source project discussion group:

Download link

download

Instructions

The first startup may be a bit slow as it needs to download driver files and initialize the reply database, so please be patient.

1. Set up GPT Address

After launching the program, click on the settings button, set up your OpenAPI Key and proxy server address, then click save.

2. Instructions for Homepage Operations

First, you can see the "Connection" section on the homepage, with two checkboxes. By default, the software is paused. If you want the software to start working, uncheck this checkbox.

When first opened, it defaults to not being logged in. So, you need to manually pause it, then log in, and then uncheck the pause to start working.

After enabling automatic replies, it will read the platforms you have selected below and automatically open those pages to start working. Note that the checkboxes above cannot be clicked because the author does not have accounts for those platforms, so they cannot debug the platform's information. If you have accounts for these platforms and need support for automatic replies, please contact the customer service above.

3. Writing Keywords

When the "Enable Keyword Matching" above is checked, it will prioritize matching the keywords set here. If a keyword is matched, it will reply with the corresponding reply. If no keyword is matched, it will call on you to provide the ChatGPT API at the bottom to ask GPT to answer the user's question.

Clicking the "Add Keyword" button allows you to customize keywords and reply content.

You can add several matching keywords.

Writing Rule Keywords

• Hello：It will reply with the response you set whenever the user inputs "Hello".

• Hello*：For fuzzy matching using the * symbol. For example, "Hello*", whenever the user inputs something like "Hello", it will reply with the response you set.

• *Hello*：If the set keyword is "Hello", then whenever the user's input contains

Special Case： If you use the "Start Keyword" and "End Keyword" below, then the user's input only needs to start with the "Start Keyword" and end with the "End Keyword" to match the keywords you've set up.

4. Writing Replies

• Keyword rules：You can correspond to multiple reply contents. When a keyword is matched, it will randomly select one as the reply content.

• Insert random symbols： This is because platforms like Pinduoduo do not allow repeating the same answer each time, so you can insert a random symbol to avoid this issue.

• Insert file： This is mainly used for inserting images. You can insert the link to an image, allowing you to reply with a picture.

5. Platform Independent ChatGPT API Settings

Sometimes, we might need to set different ChatGPT API addresses for different platforms. You can do this here. You can create your own knowledge base based on Lazy person's treasure trove and then set it here.

When a platform-specific ChatGPT API address is set, it will prioritize using this address to call the ChatGPT API. If not set, it will use the global ChatGPT API address set above.

6. Customer Service Related Settings

Extract Information: When selected for extracting phone numbers or querying product names, it will extract the phone number or product name from the user's message and store it in the path below.

Wait for Reply Time: After a user sends a message, it will wait this long before replying. If you want an immediate reply, you can set this value to zero.

Context Message Count: When using the ChatGPT API, it will take a specified number of chat contexts to call the ChatGPT API, helping the ChatGPT API better understand the user's questions. Note that the larger this value, the slower the call to the ChatGPT API.

Wait for Manual Interval: When encountering ChatGPT blocking, it will wait this long before terminating the automatic customer service task and transferring it to manual customer service for manual processing.

Project Plan

• Support platforms such as Pinduoduo, Taobao, JD.com, and other e-commerce platforms (if urgent, please private message the assistant).
• Support loading local models.